Education

Frequently Asked Questions

Do I need a referral to be seen?

Our office does not require a referral to schedule an appointment; however, some insurance plans require a referral to cover the cost of the visit. We recommend contacting your insurance carrier if you are unsure.

Do the doctors take my insurance?

Though we are in-network for most insurance plans (click here to see a list), we recommend contacting your insurance carrier to be sure.

How much will my visit cost?

An initial office visit generally ranges from $100 to $240 depending on insurance coverage and the complexity of your healthcare needs. Subsequent or follow-up office visits range from $70 to $170. There will be additional costs for any diagnostic procedures performed, including CT scans, hearing tests, scopes, ultrasounds, etc.

How much is my copay?

Your copay, which is due at the time of the visit, will vary depending on your specific insurance plan. Usually it can be found on your insurance card under specialist or office visit copay. If you have any questions about your copay, we recommend contacting your insurance carrier.

How quickly can I get in?

Appointment availability varies based on which doctor you prefer to see and which office location is closest to you.  Most patients can get an appointment within 1 week.  Same day or next day appointments can be arranged for more urgent conditions.  Please call our office at (801) 357-7499 to find out what will work best for you.

How long is the wait time in the office?

The wait time varies day to day, but is generally 5 minutes to 20 minutes. Be assured that once you are taken back to see the doctor, they will take as much time as is needed to ensure your healthcare needs and questions are addressed.

How long is the appointment?

Appointment times range from 15 minutes to 1 hour. The time depends on what questions you have and whether diagnostic tests are performed.

At which hospitals do your doctors perform surgery?

Our doctors perform surgeries at Utah Valley Regional Medical Center (Provo), American Fork Hospital (American Fork), Mountain Point Medical Center (Lehi), and Timpanogos Regional Hospital (Orem). Our doctors also perform outpatient surgeries at Central Utah Surgical Center (Provo). For patients south of Utah County, a couple of our doctors go to Central Valley Medical Center in Nephi and Sanpete Valley Hospital in Mt. Pleasant. The hospital at which your surgery is scheduled is dependent on your insurance plan.

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